Last Updated: January 2026
For direct purchases made through our website: ALL SALES ARE FINAL. NO REFUNDS WILL BE PROVIDED FOR ANY REASON, including but not limited to: cancellation of service, dissatisfaction with the service, technical issues, account suspension or termination, changes to service features, billing errors, or any other circumstances. By purchasing a subscription directly from ClavaNet, you acknowledge and agree to this no-refund policy.
For App Store or Google Play purchases: Refund requests must be submitted directly to Apple or Google through their respective platforms. See Section 7.8 for complete details. For complete refund policy information, please see our Refund Policy .
These Terms and Conditions ("Terms", "Agreement") constitute a legally binding agreement between you ("User", "you", or "your") and ClavaNet ("Company", "we", "us", or "our") governing your access to and use of the ClavaNet platform, website, mobile applications, and related services (collectively, "the Service").
By accessing, browsing, or using the Service in any manner, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, you must immediately discontinue use of the Service and may not access or use any part of the Service.
These Terms apply to all users of the Service, including without limitation users who are browsers, vendors, customers, merchants, and/or contributors of content. You represent that you are at least 18 years of age or have the legal capacity to enter into binding contracts in your jurisdiction.
ClavaNet is a comprehensive Software-as-a-Service (SaaS) platform designed to facilitate community management, collaboration, and communication for organizations, groups, and communities of all sizes. The Service operates on a subscription-based model and provides a suite of integrated tools and features.
The Service includes, but is not limited to, the following features and capabilities:
We reserve the right to modify, update, add, or remove features, functionality, or content of the Service at any time, with or without notice. We may also impose limits on certain features or restrict access to parts or all of the Service without notice or liability. We do not guarantee that any specific features will be available at all times or that the Service will meet your specific requirements.
To use certain features of the Service, you must create an account. You must provide accurate, complete, and current information during the registration process and keep your account information updated.
You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You must immediately notify us of any unauthorized use of your account.
You agree not to use the Service to:
You retain ownership of content you create, upload, or share through the Service. By using the Service, you grant us a limited license to store, display, and distribute your content as necessary to provide the Service.
You may not upload or share content that is illegal, harmful, threatening, abusive, harassing, defamatory, vulgar, obscene, invasive of another's privacy, or otherwise objectionable.
Adult content is strictly prohibited on the ClavaNet platform. You may not upload, share, post, transmit, distribute, or otherwise make available through the Service any content that contains, depicts, describes, or promotes adult-oriented material, including but not limited to:
This prohibition applies to all forms of content on the platform, including but not limited to:
Violation of this policy will result in immediate account suspension or termination, without notice or refund. We reserve the right to remove any content that violates this policy at our sole discretion, and we may report violations to appropriate law enforcement authorities when necessary. This policy applies regardless of whether the content is intended for private or public use, and regardless of the age of the individuals depicted or the consent of the parties involved.
We encourage users to report content, behavior, or accounts that violate these Terms or our Acceptable Use Policy. You can report violations through the reporting features available in the Service (such as the "Report" button on messages, photos, events, or user profiles) or by contacting us directly at legal@clavanet.com .
When you submit a report, please provide:
Review Process: We will review all reports in a timely manner. Reports are typically reviewed within 24-48 hours, though complex cases may take longer. We reserve the right to:
False Reports: Submitting false, misleading, or malicious reports may result in suspension or termination of your account. We take false reporting seriously as it wastes resources and can harm innocent users.
Confidentiality: We will keep reports confidential to the extent possible, but we may disclose information when required by law, to protect our rights or the rights of others, or to respond to legal process. We may also share information with law enforcement when we believe it is necessary to prevent harm or investigate illegal activity.
No Guarantee of Action: While we review all reports, we do not guarantee that we will take action on every report. We reserve the right to determine, in our sole discretion, whether content or behavior violates these Terms and what action, if any, to take. Our decisions are final.
Appeals: If your content is removed or your account is suspended or terminated, you may contact us at legal@clavanet.com to request a review. However, we are not obligated to reverse our decisions, and our determinations are final.
Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and protect your information.
ClavaNet offers various subscription plans ("Plans") with different features, limitations, and pricing tiers. Each Plan includes specific limits on members, documents, pages, and other resources as detailed in the plan description. We reserve the right to modify, add, or discontinue Plans at any time. Pricing, features, and limitations may change with reasonable notice as posted on our website or communicated to you. Your continued use of the Service after such changes constitutes acceptance of the new terms.
Subscription Plans are available on monthly, quarterly, or annual billing cycles. The billing cycle you select will determine the frequency of charges and may affect the total cost of your subscription.
Subscription fees are billed in advance on a recurring basis according to your selected billing cycle. By providing a payment method, you expressly authorize us to charge your designated payment method (credit card, debit card, or other accepted payment method) for all fees associated with your subscription, including recurring subscription fees, overage charges, upgrade fees, and any applicable taxes.
You are responsible for maintaining valid and current payment information. If your payment method fails or is declined, we may suspend or terminate your access to the Service immediately. You agree to pay all charges incurred by your account, including charges by any person to whom you have granted access to your account. All fees are stated and charged in the currency specified at the time of purchase.
We may use third-party payment processors (such as Stripe, Paddle, or Authorize.Net) to process payments. By using the Service, you agree to be bound by the terms and conditions of such payment processors.
ALL SALES ARE FINAL. NO REFUNDS WILL BE PROVIDED FOR ANY REASON.
Important: This no-refund policy applies only to direct purchases made through our website or other payment methods managed directly by ClavaNet. For purchases made through Apple App Store or Google Play Store, please see Section 7.8 regarding platform-specific refund policies.
For direct purchases, this policy applies to all subscription fees, one-time charges, upgrade fees, and any other payments made directly to ClavaNet, regardless of the circumstances. Refunds will not be provided for:
By purchasing a subscription or making any payment directly to ClavaNet (not through a third-party platform), you acknowledge that you have read, understood, and agree to this no-refund policy. You waive any right to a refund under any circumstances, except where such waiver is prohibited by applicable law.
We may offer free trial periods for certain Plans. During the trial period, you may access the Service without charge. At the end of the trial period, your account will automatically convert to a paid subscription unless you cancel before the trial period expires. You will be charged according to your selected Plan and billing cycle immediately upon trial expiration.
To avoid charges, you must cancel your subscription before the trial period ends. You can cancel at any time during the trial period through your account settings. Once the trial period ends and billing begins, the no-refund policy applies to all charges.
Your subscription will automatically renew at the end of each billing cycle unless you cancel it before the renewal date. You may cancel your subscription at any time through your account settings or by contacting our support team. Cancellation will take effect at the end of your current billing period. You will continue to have access to the Service until the end of the period for which you have paid.
Important: Cancellation does not entitle you to a refund of any fees already paid. You will not receive a prorated refund for any unused portion of your subscription period. Upon cancellation, your access to the Service will terminate at the end of your current billing period, and you will not be charged for subsequent periods.
We reserve the right to modify subscription prices at any time. Price changes will not affect your current billing cycle but will apply to subsequent renewal periods. We will provide reasonable notice of price changes, typically 30 days in advance. If you do not agree to the new pricing, you may cancel your subscription before the price change takes effect. Continued use of the Service after a price change constitutes acceptance of the new pricing.
Your subscription Plan includes specific usage limits (e.g., number of members, documents, pages). If you exceed these limits, we may charge overage fees, suspend access to certain features, or require you to upgrade to a higher Plan. Overage charges, if applicable, will be billed separately and are subject to the same no-refund policy.
For purchases made through Apple App Store: Refund requests for subscriptions purchased through the Apple App Store must be submitted directly to Apple through Apple Support or your Apple ID purchase history. Apple manages all refunds for App Store purchases, and we will honor Apple's refund decisions. For more information, visit: support.apple.com
For purchases made through Google Play Store: Refund requests for subscriptions purchased through Google Play must be submitted directly to Google through the Google Play Store. Google manages all refunds for Play Store purchases, and we will honor Google's refund decisions.
The no-refund policy stated in Section 7.3 applies to direct purchases made through our website or other payment methods, but does not override the refund policies of third-party platforms (Apple App Store, Google Play Store) through which you may have purchased your subscription.
While we strive to provide continuous and reliable service, we do not guarantee that the Service will be available at all times, uninterrupted, error-free, or free from defects. The Service may be unavailable due to maintenance, updates, technical issues, force majeure events, or other circumstances beyond our reasonable control.
We reserve the right to modify, suspend, or discontinue any part or all of the Service at any time, with or without notice, for any reason, including but not limited to business, technical, or legal reasons. We may also impose limits on usage, restrict access to features, or change the Service's functionality at our sole discretion.
Service interruptions, modifications, or discontinuations do not entitle you to refunds or credits. We are not liable for any loss or damage resulting from service unavailability, modifications, or discontinuation.
You may terminate your account and subscription at any time by canceling through your account settings or by contacting our support team. Termination will take effect at the end of your current billing period. You will continue to have access to the Service and your data until the end of the period for which you have paid.
Termination does not entitle you to any refund. You will not receive a refund for any unused portion of your subscription period. Upon termination, your right to use the Service will immediately cease, and we may delete your account and data in accordance with our data retention policies.
We reserve the right to suspend, terminate, or restrict your access to the Service immediately, without prior notice or liability, for any reason, including but not limited to:
Upon termination by us, your right to use the Service will immediately cease. We may delete your account, data, and content without notice or liability. Termination by us does not entitle you to any refund or compensation.
Upon termination of your account, all rights granted to you under these Terms will immediately cease. You must immediately stop using the Service and delete any copies of content or materials obtained from the Service. We are not obligated to retain your data or content after termination and may delete it at any time. You are solely responsible for backing up your data before termination.
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, OR COURSE OF PERFORMANCE. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR FREE FROM VIRUSES OR OTHER HARMFUL COMPONENTS.
We do not guarantee the accuracy, completeness, or usefulness of any information on the Service. We are not responsible for any loss or damage resulting from your reliance on information or content available through the Service.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL CLAVANET, ITS AFFILIATES, DIRECTORS, OFFICERS, EMPLOYEES, AGENTS, OR LICENSORS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, RESULTING FROM:
OUR TOTAL LIABILITY TO YOU FOR ALL CLAIMS ARISING FROM OR RELATED TO THE SERVICE SHALL NOT EXCEED THE AMOUNT YOU PAID TO US IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM, OR ONE HUNDRED DOLLARS ($100), WHICHEVER IS GREATER.
Some jurisdictions do not allow the exclusion of certain warranties or the limitation or exclusion of liability for incidental or consequential damages. Accordingly, some of the above limitations may not apply to you, but only to the extent required by applicable law.
You agree to indemnify and hold us harmless from any claims, damages, or expenses arising from your use of the Service or violation of these Terms.
These Terms shall be governed by and construed in accordance with the laws of the jurisdiction in which ClavaNet operates, without regard to its conflict of law provisions. You agree to submit to the personal and exclusive jurisdiction of the courts located in that jurisdiction for any disputes arising from or related to these Terms or the Service.
Any disputes, claims, or controversies arising out of or relating to these Terms or the Service shall be resolved through binding arbitration in accordance with the rules of a recognized arbitration organization. Arbitration shall be conducted by a single arbitrator, and the arbitrator's decision shall be final and binding. You waive any right to a jury trial and to participate in a class action lawsuit.
Notwithstanding the foregoing, we may seek injunctive or other equitable relief in any court of competent jurisdiction to protect our intellectual property rights or to prevent unauthorized use of the Service.
We reserve the right to modify these Terms at any time. We will notify users of material changes. Continued use of the Service constitutes acceptance of modified terms.
These Terms, together with our Privacy Policy and any other legal notices or agreements published by us on the Service, constitute the entire agreement between you and ClavaNet regarding the Service and supersede all prior or contemporaneous communications, proposals, and agreements, whether oral or written.
If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary so that these Terms shall otherwise remain in full force and effect and enforceable.
Our failure to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision. Any waiver must be in writing and signed by an authorized representative of ClavaNet.
You may not assign or transfer these Terms or your rights or obligations hereunder without our prior written consent. We may assign or transfer these Terms or our rights and obligations hereunder at any time without notice or consent.
We shall not be liable for any failure or delay in performance under these Terms which is due to fire, flood, earthquake, elements of nature or acts of God, acts of war, terrorism, riots, civil disorders, rebellions or revolutions, or any other similar cause beyond our reasonable control.
Business Address
Easy Pro Technologies, LLC
80 S White Horse Pk Unit 5B #300
Hammonton NJ 08037
ClavaNet is maintained and operated by Easy Pro Technologies, LLC.
If you have any questions, concerns, or complaints about these Terms or the Service, please contact us:
We will respond to your inquiries within a reasonable timeframe, typically within 5-7 business days.